Shipping policy

Thank you for shopping with UncleHorse Collective. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after we receive your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on your order's weight, dimensions, and destination.

Destination	Estimated Delivery Time
United States (domestic)	3–7 business days
Canada	7–14 business days
International (all other countries)	10–21 business days

Delivery delays can occasionally occur due to customs processing, weather, carrier delays, or other circumstances outside our control.

3. International Shipping

UncleHorse Collective ships to most countries worldwide. Please note:

Customs, duties, and taxes are the responsibility of the customer and are not included in the item price or shipping cost. These fees are collected by the destination country's customs office or delivery carrier upon arrival.
International orders may be subject to import restrictions in your country. It is the customer's responsibility to know the import regulations for their location.
We are not responsible for delays caused by customs processing.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number(s). Please allow 24–48 hours for tracking information to update after receiving your confirmation.

5. Shipping Address Accuracy

Please double-check your shipping address before completing checkout. UncleHorse Collective is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at theyvngch1ldsvpprt@gmail.com — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

6. Lost, Stolen, or Damaged Packages

Lost packages: If tracking shows your package as delivered but you have not received it, please contact the carrier first, then reach out to us at [insert contact email] so we can assist.
Damaged packages: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item(s) and packaging so we can resolve the issue.
Stolen packages: UncleHorse Collective is not liable for packages confirmed as delivered by the carrier but later reported stolen. We recommend filing a report with local authorities and the carrier.

7. Multiple Shipments

Orders containing multiple items may be shipped separately depending on item availability and warehouse location. You will not be charged additional shipping fees for split shipments.

8. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address or failure to claim), we will contact you to arrange reshipment. Additional shipping charges may apply.